Refund policy
Return & Refund Policy
At SOLEV, your comfort matters to us.
If you're not satisfied with your purchase, we're here to help.
30-Day Comfort Guarantee
We offer a 30-day return policy from the date your order is delivered.
If you are unhappy with your order for any reason, please contact us within 30 days.
Eligibility for Returns
To be eligible for a return:
- Items must be in reasonable condition
- Items must not be intentionally damaged
- Proof of purchase is required
Due to hygiene reasons, heavily worn or damaged items may not qualify for a refund.
Refunds
Once your return request is reviewed and approved, your refund will be processed to your original payment method.
Please allow 5–10 business days for the refund to appear on your account depending on your bank or payment provider.
Return Shipping
Customers are responsible for return shipping costs unless:
- the item arrived damaged
- the wrong item was received
- the item has a manufacturing defect
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, contact us immediately at:
Please include:
- your order number
- photos of the issue
We will make it right as quickly as possible.
Order Changes & Cancellations
Orders may only be changed or canceled within 12 hours of purchase.
After this period, the order may already be processed for shipment.
Contact
For any questions regarding returns or refunds, contact us at: